Abacus International implements Interactive Pre-Reserve Seat System for SilkAir
30th Nov 2010 Abacus International has implemented an Interactive Pre-Reserve Seat (IPRS) system for SilkAir in order to streamline flight bookings and offer customers a seamless travel experience.
As per the company release, depending on airline’s requirement, the IPRS system offers real-time seat information and allows airlines to provide immediate seat selection confirmation. It also offers alternate seating if the first choice is not available, as well as priority seating to frequent flyers. Without the hassle and time spent on making calls to the airline reservation office for seat confirmation, agents and corporate users can select and confirm preferred seats, ensuring agent productivity.
IPRS transmits seating requests to the airline, allowing the carrier to provide immediate confirmation or an alternative choice. When used in conjunction with Interactive Seat Map (IMAP), airlines have control over their advanced seating process by displaying and securing seats on a ‘real-time’ basis. Airlines can also advertise detailed seat characteristics and offer special.
